Digital products: after verified payment
Plugin delivery is electronic. Once the payment provider confirms successful payment to our shop, the plugin ZIP download and activation key become available in the purchasing customer’s My account. Delivery normally follows payment confirmation automatically; an unconfirmed or pending payment does not unlock a licence. There is no physical parcel.
Where to download
Log in using the same email address used to purchase. Open My account, find your purchase and use its download and licence controls. Purchase notifications are sent to your account email; check your spam folder if an email is missing. Your account is the download location, so you do not need to rely on a ZIP attachment in an email. Product setup guides explain installation, activation and any scheduler requirements.
If access is delayed
Allow for the payment provider to confirm the transaction, then refresh your account. If payment has been deducted but access is missing, email info@heygeorge.co.za with the purchase reference and payment date. Do not make a second payment merely to unlock a missing download. We investigate the payment and supply access or an appropriate resolution. See our refund policy.
Website builds and content
Website design, eCommerce development and content writing are delivered as services rather than instant downloads. After payment, submit your website and project brief through your account. Our team confirms the required content, access, scope and delivery milestones with you. The delivery timeframe is the schedule agreed for that project; there is no universal same-day completion promise. Missing content, approvals or access can affect that schedule.
Maintenance and WordPress repair
For monthly maintenance, our team confirms onboarding and secure access before providing the selected service tasks. For a WordPress repair, we assess access and the problem and confirm the work process with you. Repair duration depends on the issue and available files or backups. The included three-month warranty and maintenance begin when the initial repair is completed, not when checkout is submitted; coverage dates appear in your account.
Delivery area and charges
We are based in Durban and provide digital products and remote website services to South African customers. No courier fee, shipping region or street delivery is required for these digital purchases. Necessary hosting, domain or third-party charges are separate only where disclosed and agreed. See our shipping policy for the distinction between digital delivery and physical shipping.
Email info@heygeorge.co.za with your purchase reference, or visit My account.