Our approach
We consider refund requests according to the product or service purchased, what has been supplied and applicable South African consumer law. This is not a blanket “no refunds” policy. Nothing here removes statutory rights, including a cooling-off or other remedy where it applies. Downloading or activating software is not treated by this policy as an automatic waiver of every consumer right.
How to request a refund
Email info@heygeorge.co.za with your purchase reference, account email, product or service and reason for the request. For a technical issue, describe what happened and any troubleshooting already attempted. Do not send passwords, licence secrets or full card details. Contact us promptly when you notice a problem so we can investigate.
Digital plugins and licence access
If verified payment has not produced the promised download or licence access, contact us so we can restore delivery or resolve the purchase. If a product does not work as described, we investigate compatibility and the reported defect and consider an appropriate repair, replacement or refund under applicable law. We assess change-of-mind requests in light of the circumstances and any applicable cooling-off rights; we do not promise an additional unconditional money-back period.
Website services and maintenance
For an unstarted service, contact us to discuss cancellation and any refund due. Where work has started, we consider the agreed scope, work supplied and your applicable rights; any deduction must have a lawful basis. If we cannot provide the agreed service, we discuss a refund or another resolution rather than treating the service as delivered. Report maintenance or repair concerns so they can be investigated. The three-month repair warranty starts on completion of the initial repair and remains as described in the purchase terms.
Recurring payments and cancellation
Cancel future recurring charges in My account and check for confirmation. A refund request does not itself cancel a subscription, and cancelling does not automatically refund earlier charges. A paid period remains available according to its terms unless a refund or another resolution changes that entitlement. If you believe a charge was duplicated, incorrect or taken after a confirmed cancellation, send the reference and date for investigation.
Refund method and timing
Approved refunds are arranged through the original payment provider and returned through the original payment route where available. We confirm the outcome and refund status by email. Payment-provider and bank processing times can differ, and we cannot promise immediate bank settlement. Any applicable statutory refund deadline takes precedence. We will not ask you to pay a separate fee to obtain a refund that is due.
Need help?
Contact info@heygeorge.co.za or call +27 61 104 2746. Hey George Pty Ltd is based in Durban, KwaZulu-Natal, South Africa, 4091. Read the terms & conditions for the scope of your purchase.
Email info@heygeorge.co.za with your purchase reference, or visit My account.